Customer Service

Customer Service

 

Services

Lunar Ink offers thermography for most of the invitations listed in our catalogue.  Some invitations may be printed using flat imprint or glaze printing.  If you have a question about the style of printing for your invitation please contact us at Sales@LunarInk.com.

Shipping & Delivery

Multiple options for shipping are available for you to choose.  Options include the following for most invitations:

UPS

  • Ground
  • 3 Day Service
  • 2 Day Service
  • Next Day Air

FedEx

  • Ground
  • Saver 3-day
  • Saver 2-day
  • Priority Overnight

International Shipping is available via US Postal Service and UPS.  Please email sales@lunarink.com to request a quote.

Estimates

Free estimates for your order and shipping costs are available. 
Contact Sales@LunarInk.com with the following information:

  • Name (or item number) and number of each item you wish to purchase
  • Color of ink
  • Your name and address
  • Any changes you may wish to make

If any additional information is needed you will be contacted by email.

Changes to your order

Please review your order carefully before submitting it, because
changes to your order cannot be guaranteed after your submission.
When you submit your order, you are agreeing that all spellings and
verses are entered as you want them to be printed.  If there is a
question about your order after you have submitted it, a consultant
will contact you.

Production and shipping time

Orders are generally produced in 3 business days unless otherwise indicated in the catalogue description.

Shipping time depends on the level of service you have selected for your order.  Tracking numbers will be provided for all UPS and FEDEX orders.  If you would like a tracking number for an order being sent by US Postal service, please contact Sales@LunarInk.com before submitting your order.

Payment, Pricing & Promotions

The following payment methods are accepted for your order.

    • Paypal
    • Credit Card

Proofs

Proofs of your order are available for an additional fee.  PDF
color or black and white proofs can be mailed, faxed or emailed to
you.  Printed press proofs (a single proof in your color of ink
and invitation card stock) are also available.  These proofs will
be mailed to you.  Please allow additional time for mailing, up to
7-10 days.  Pricing may vary for each item.  Contact Sales@LunarInk.com for a quote.

Proofs are typically ready in 3 business days for your review.  Your order will be on hold until you have approved your proof.  Once approval has been given, your order will be printed as indicated on your proof.  Please review your proof carefully for spellings, accuracy and format.  Changes cannot be made after your approval has been given.

Custom Orders

We can make custom orders for invitations, response cards, place cards, and more! 
Simply provide your ideas, how many of each item, and the size, and we will send you a free estimate.  If you find an item in our catalogue and would like to change the colors of the design, we can give you an estimate for that as well.  Contact Sales@LunarInk.com for your estimate.